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Customer Spotlight

Having hc1 as our flexible analytics solution has been a boon to Sonora Quest lab leaders and Lean Six Sigma staff. Until our LIS, timekeeping, call center metrics, and bench scheduling tool were integrated with hc1, we were not able to build actionable reports to determine where to focus our process improvements. Now we can look at high-level lab productivity trends, drilling down by hour, shift, discipline, instrument, and employee to compare time periods and other factors.

Tamara NelsonLean Six Sigma Master Black Belt