By Mackin Bannon

September 15, 2023

In 2011, hc1 Insights™ (hc1) was created because our founder recognized that if labs could organize the vast amounts of valuable data they produce into actionable insights, they could be empowered to better manage operations, as well as personalize and advance care for all patients.

Now more than a decade later, hc1 is the leader in identifying real-time insights and risk signals from complex laboratory data. We offer an array of technology solutions – from lab analytics to customer resource management to staffing level optimization – that help thousands of laboratory locations extend their capabilities by leveraging their data to overcome the challenges that stand in the way of meeting their goals.

All these solutions are built on the hc1 Lab Insights Platform™, which connects disparate data sources to uncover actionable insights that inform operational and patient care decisions. As a high-performance, high-availability, multi-tenant, secure cloud platform, hc1 is optimized to support the needs of high-volume healthcare organizations.

Here are four ways that the hc1 Platform stands out from other laboratory software solutions.

1. Enterprise-class cloud technology platform

hc1 solutions are built on a cloud-based, enterprise-class platform. This allows us to streamline years' worth of data across healthcare IT silos while delivering best-in-class availability and security. In fact, the hc1 Lab Insights Platform™ organizes diagnostic data for over 200 million patients and processes more than 30 billion clinical transactions and 500 million test results per month. It allows you to scale new solutions without large capital expenditures or significant IT resources.

While other vendors trap their solution on a single computer, limiting access to a select few employees, our cloud-based platform works for your entire organization. Hundreds, even thousands of individual users, can log on and access all the solutions and insights hc1 offers.

2. Actionable insights driven from real-time data

hc1 uses layers of advanced technology to integrate, organize, normalize and enhance data from multiple sources, including LISs, EMRs, billing systems and more. Unlike many other analytics solutions, hc1 solutions utilize an HL7 feed to bring you real-time data. We don’t provide a static snapshot from hours, days, or weeks ago – we provide actionable, real-time insights that empower lab leaders to identify issues, set strategies, take action and measure progress.

Because patient lives are on the line, hc1 provides labs timely data that they can act on to ensure turnaround times are met, test results are communicated and issues are resolved quickly.

3. HITRUST Risk-based, 2-year (r2) Certified status

As a HIPAA-regulated company, hc1 must protect the highly sensitive Protected Health Information (PHI) that our customers store in our system. Security is a priority in every system and service we deliver and in all business processes we follow.

hc1 Insights, Inc., the hc1 Platform, and the corporate headquarters located in Indianapolis, IN, meet the HITRUST CSF® v9.3 Risk-based, 2-year (r2) certification criteria. This demonstrates that we have met key regulations and industry-defined requirements and are appropriately managing risk. This achievement places hc1 in an elite group of organizations worldwide that have earned this certification.

4. Built for labs by lab experts

We are lab data experts. Former laboratorians work across all areas of our organization, lending their years of expertise to everything we do. We speak the language of the lab and we understand what keeps lab professionals up at night because we’ve been in your shoes. 

For over a decade, hc1 has been offering solutions specifically designed for the lab. We understand and work with laboratories’ native data format, and we don’t force-fit generic solutions into the lab environment – our solutions are built for the lab from the ground up. We are committed to helping laboratories reach their full potential.

Ready to start your journey with hc1? Request a demo today to learn how hc1 can help resolve challenges faced within your organization.


Mackin Bannon is the product marketing manager for hc1. Before joining hc1 in 2022, Mackin held various marketing roles before settling on product marketing as a focus. During the workday, he enjoys bringing stories to life in clear and creative ways. In his free time, he enjoys following his favorite sports teams, collecting vinyl records and exploring Indianapolis.

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